PLACING ORDERS

• should any orders be incomplete, or if questions arise, we will EMAIL you with the nature of the question or to request the information needed to process your order.
• all orders placed on website or email will be confirmed within 24 business hours. You should watch to be sure that we received the order.

PROCESSING OF ORDERS

• MOST orders are processed within 2 business days. Some exceptions may occur. This only includes processing time, shipping time is in addition to the 2 days. Orders that require cutting will generally take an extra day
• Should you need for any order (printed product or not) to be processed immediately, you must indicate that the order is a rush, and when you need the order. DO NOT list the date needed as ASAP - this means nothing to us and simply means that you need the order immediatly. There will be an additional $10.00 rush fee assessed to the order.
• Note that near each field within the ordering sections, there are little "notes"...please take the time to review these as they often give important information about those fields, such as the symbols preview, colors available, etc.

ADDITIONAL COSTS

• Double stamp: this fee will occur should you order ribbons that include more than the standard 34 characters/spaces total (single line of print) OR
• On wide ribbon, we can do 2 lines of print. If you have a double line of print on 1 end of the ribbon, and ANYTHING on the 2nd end of the ribbon, a double stamp fee will be added to your order.
• The fee is 1/2 of the cost of the original order, or a minimum of $7.00
  For example if your order totals 10.00, the double stamp fee will be $7.00. However, if your order totals $30.00, your double stamp fee will be $15.00.
• Cutting fees - ribbons are not automatically cut into the pieces. If you wish for us to cut the ribbons, you must indicate on your order, and we will add $.06 per piece of ribbon.
• Spacing - continuous ribbon is generally printed with 2-3" between stamps. If you require spacing that is closer that that, we will add $7.00 per roll of ribbon. You must specify on your order if you require special spacing.

CLAIMS PROCESSING/REPRINTING ORDERS

• claims for errors, shortages, damage, etc must be made within 48 hours of receipt of your order and must be made in writing (email or fax is great)to provide a paper trail of the order and problem. This may become important should it be necessary to file a claim with UPS or credit card companies
• In the event of damage of the package, or any other qustions, the order will be reprinted and charged to your account. Upon receipt of our original order for inspection, we will credit your account if it is found that the error and damage is the fault of Impressions by Briana or the shipping carrier. Such returns are at the discretion of our office, especially if the sample that we keep of your printed order appears to be accurate and of good quality.
• hot foil stamping is NOT a permanent imprint. Some flaking of the foil will occur. There may also be some over stamping, which will come off easily if wiped with your finger tip.
• with any excessive usage, the foil WILL come off the ribbon. Please be sure of how you will use the ribbon and be sure to order enough length to give you room to tie the ribbon without rubbing the print too much.
• Due to the custom nature of the products, all sales are final and no returns are allowed. Also, no food products may be returned per FDA rules.
• Returns of non personalized items are at the discretion of Impressions by Briana, because, although it might not be personalized, many items are still considered custom orders and we cannot accept returns of an item that we, in turn, cannot send back to our supplies. Flower petals are an example.. we don't stock every color and order it specially for you.

SHIPPING

• Shipping is processed through UPS and FedEx. Published rates are used to calculate your package cost. We offer ground shipping, 3 day, 2 day and next day service.
• international shipping is available. However, we will generally use UPS service to ensure delivery and insurance AND to provice tracking detail. An additional fee of $10.95 to process the customs paperwork will also be applied for processing customs forms, invoices, etc.
• during months of April-September, all orders of chocolate and candy should be upgraded to next day shipping. At other times of the year, we highly recommend upgrades to warm climates such as FL or AZ. However, it is always YOUR choice as to the shipping method. In addition, we also recommend that the package be sent to an address where the package will be immediately received and, preferably, signed for. There is nothing worse than paying for a shipipng upgrade, only to have a box of chocolates sit on a sidewalk in Arizona - ALL DAY LONG!
• With the specifications listed above, should any damage/melting occur to the package if recommendations are not followed, we will NOT be held responsible for replacing the package.
• shipping prices are determined by the UPSand FedEx published rates. Our website calculates the shipping costs for you as you make your purchases on our website. Many customers call and ask us for the shipping cost for a package so that you can bill your customer. However, without the actual package, please be aware that it is ONLY a guess! We cannot possibly know ahead of time all the other fees that UPS may add, such as fuel surcharges that change weekly, fees for residential or rural deliveries, etc. ,br>
  
• PLEASE be sure to check your emails for the tracking numbers. We ask that you check your own records before calling us for shipping information. Also, be sure that any employees who may be dealing with customers also have access to this information. We take the time to enter your email address so that you have the tracking numbers at the end of the day, and it is very frustrating to look up tracking numbers when they are already located in your office.

CUSTOM LOGO ORDERS

• Orders in which a custom logo or font is required will need to have a plate processed. Artwork needs to be sent to us in a .pdf file (call for sizing, etc), camera-ready, black and white.
• Generally, a $40.00 plate charge will apply, though pricing may vary based on size of artwork or intricate detail needed.
• Any items purchased with custom logo may be used by Impressions by Briana in photos used for websites, brochures, advertising, etc.

CONTACTING US

• we prefer email, as it is the easiest and quickest way for us to get back to you. It also provides a "paper trail", especially when discussing an order - we have a history in case there are any questions.

We pride ourselves on being personable and offering the best in customer service possible. Please feel free to always call or email us with any concerns, questions, or just to chat

Impressions by Briana
10 Sherwood Drive
Endicott, NY 13760
Phone: 607-754-5336
Fax: 800-411-6307
Email: info@amazingweddings.com